THIS IS THE ANONYMOUS RAT RETURN POLICY. IF YOU WANT TO CANCEL OR RETURN YOUR PURCHASE, PLEASE READY THIS!
Returns are costly and challenging for a small business such as Anonymous Rat, but we do our best to make the process as easy and painless as possible!
WE AIM TO SHIP ALL ORDERS SAME-DAY OR WITHIN 24 HOURS
We’re not Amazon but we try to get our stuff out quick! That means, it you place an order, in some cases it may be packed and shipped within 15-30 mins. Once we mail the item, it’s with the shipping provider and there is often no way to get it back until it arrives to you! In some cases, such as Domestic Express (FedEx, UPS) we may be able to cancel (or auto-return) the shipment. IF YOU WOULD LIKE TO CANCEL YOUR ORDER, PLEASE DO SO AS QUICKLY AS POSSIBLE VIA EMAIL TO STORE@ANONYMOUS-RAT.COM AND WE WILL DO OUR BEST!
IF YOUR ORDER HAS ALREADY SHIPPED
In most cases, if your order has already shipped, you can mail it back to us and once it arrives back safely in the original, unopened, undamaged condition, we will then refund you the total cost of your items (minus the original shipping). To make sure nothing gets lost, please ship it back with a fully tracked shipping method. Please email us at store@anonymous-rat.com for our returns address & to start the returns process! You must start the return process and ship the item back within 14 days of the delivery date.
CUSTOMER SATISFACTION GOAL
It is our goal to have 100% customer fun and satisfaction during your consumption of Anonymous Rat products and content. We hope that you will always feel that our service is prompt and reasonable, but please do understand there are considerable costs involved with offering low shipping prices, as well as independently producing all of the products we sell.
IN THE EVENT OF A DISPUTE
In the event of a dispute regarding any item purchased on this website anonymous-rat.com, which has been transferred to a shipping provider, Anonymous Rat reserves the full right to consider all sales final and complete upon payment.